Environmental Policy At Kalima Resort & Spa, Phuket, we are committed to operating as a responsible and sustainable hospitality provider by minimizing our environmental footprint and contributing positively to the natural and cultural heritage of Phuket. We acknowledge our responsibility to protect the environment and strive to continuously improve our environmental performance through the implementation of effective policies, practices, and innovations. Our environmental commitments include:
We aim to reduce our carbon footprint by minimizing emissions from energy, water, waste, and transportation. Our current target is to reduce total greenhouse gas emissions by 30% by 2030, with an annual reduction goal of at least 5%.
We have implemented comprehensive energy-saving initiatives, including LED lighting, smart room energy controls, motion sensors, and the use of solar energy. We encourage responsible energy use among guests and staff through education and awareness programs.
We source water from a natural reservoir to reduce strain on municipal water supplies, promote water-saving campaigns, reuse treated wastewater for landscaping, and have installed automatic water fixtures to minimize water consumption.
We have established a waste segregation system and have significantly reduced general waste, food waste, and hazardous waste through responsible practices. We partner with initiatives such as FRYCYCLE to convert used cooking oil into sustainable aviation fuel.
We have replaced single-use plastics with refillable amenities, reusable laundry bags, and reusable glass water bottles. Refill stations and reusable tumblers have been introduced to further reduce waste.
We prioritize local and environmentally certified suppliers and aim to increase the share of such vendors by 10% annually, supporting the local economy and reducing transport-related emissions.
We actively participate in environmental and cultural events, support youth education, and collaborate with local organizations in conservation projects, including beach cleanups and tree planting.
We engage guests, staff, and stakeholders in sustainability efforts through signage, digital platforms, and staff training, encouraging active participation in our environmental goals.
We comply with all relevant environmental regulations and standards and continuously seek innovative ways to improve our performance through monitoring, evaluation, and stakeholder feedback.
This policy is supported by our management and applies to all areas of operation at Kalima Resort & Spa, Phuket. We believe that responsible environmental stewardship is essential to the long-term success of our resort, the well-being of our community and the preservation of Phuket’s unique natural beauty for future generations.
HUMAN RIGHTS POLICY
At Kalima Resort & Spa, Phuket, we are committed to upholding and promoting the fundamental principles of human rights throughout all aspects of our operations. We recognize our responsibility to respect the dignity, rights and freedoms of all individuals—employees, guests, suppliers, business partners, and members of the local community—and we are dedicated to conducting our business in accordance with the Universal Declaration of Human Rights, the United Nations Guiding Principles on Business and Human Rights, and applicable local laws and international labor standards.
We are committed to providing a workplace free from all forms of discrimination, harassment, and abuse. We ensure equal employment opportunities regardless of race, gender, age, religion, nationality, disability, sexual orientation, or any other status protected by law.
We respect the rights of all employees to freely associate, join labor unions, and engage in collective bargaining, in accordance with applicable laws and practices.
We are committed to fair treatment of all employees, including providing clear employment terms, fair working hours, and wages that meet or exceed the legal minimum. We prohibit all forms of forced labor, modern slavery, and child labor in our operations and throughout our supply chain.
We are dedicated to providing a safe, secure, and healthy work environment for all employees. We actively monitor workplace conditions, provide appropriate training, and respond to concerns to ensure occupational health and safety standards are maintained.
We value and respect the rights, traditions, and heritage of the local communities in which we operate. Kalima Resort & Spa, Phuket is committed to supporting local development, cultural preservation, and engaging in community dialogue to foster mutual respect and long-term partnerships.
We are committed to protecting the privacy, safety, and well-being of our guests. We handle all personal data with the utmost care and in compliance with data protection regulations, ensuring transparency, consent, and confidentiality.
We expect our suppliers, contractors, and business partners to uphold similar human rights standards. Through our procurement practices, we prioritize working with those who demonstrate ethical conduct and respect for human rights.
We provide accessible channels for employees, guests, and stakeholders to raise concerns or report potential human rights violations. All complaints are treated seriously, investigated promptly, and addressed with confidentiality and non-retaliation assurances.
We conduct regular training for staff to raise awareness of human rights, workplace ethics, and our responsibilities as a hospitality organization.
Commitment to Continuous Improvement
Kalima Resort & Spa, Phuket, is dedicated to regularly reviewing and improving its Human Rights Policy and related practices. We believe that respecting and promoting human rights is essential to sustainable and responsible tourism and we welcome the cooperation of all stakeholders in upholding these principles.
HEALTH AND SAFETY POLICY
At Kalima Resort & Spa, Phuket, we are fully committed to providing a safe, healthy, and supportive working environment for all employees, contractors, guests, and visitors. Our Health and Safety Policy is aligned with local regulations, international standards and our organizational values, ensuring that the wellbeing of our people is always a top priority.
We strive to prevent accidents, injuries, and work-related illnesses by identifying, evaluating, and mitigating risks across all areas of our operations. Our objective is to foster a zero-harm culture through continuous improvement and proactive safety management.
We comply with all applicable occupational health and safety laws, regulations, and industry best practices. Where appropriate, we exceed minimum requirements in order to ensure the highest standards of safety.
We maintain a clean and safe workplace for all employees. This includes regular risk assessments, safety audits, appropriate signage, protective equipment, and clear emergency procedures.
All employees receive ongoing health and safety training tailored to their roles and responsibilities. We also conduct regular drills and refreshers to ensure that safety practices are understood and effectively implemented.
We encourage all employees to take personal responsibility for their own safety and that of their colleagues. Open communication and reporting of potential hazards, near-misses, or unsafe behavior are actively supported without fear of retaliation.
We promote not only physical safety but also the mental and emotional wellbeing of our staff. This includes access to health services, ergonomic workplace practices, and initiatives that support work-life balance.
The safety of our guests and visitors is of equal importance. We ensure that all public areas, facilities, and activities are managed with appropriate safety measures, clear instructions, and quick response capabilities in case of emergency.
All incidents, accidents, and safety concerns are to be reported immediately and investigated thoroughly to determine root causes and implement corrective and preventive measures.
We regularly review and update our health and safety practices to reflect operational changes, new risks, employee feedback, and emerging industry trends. This ensures our systems remain robust, relevant, and effective.
Our Pledge
Kalima Resort & Spa, Phuket, is committed to cultivating a culture where safety, health, and wellbeing are fully integrated into our daily operations and long-term strategic objectives. Through shared responsibility, leadership, and continuous improvement, we aim to provide a safe and healthy environment for everyone who enters our premises.
PROCUREMENT & EMPLOYMENT POLICY
At Kalima Resort & Spa, Phuket, we are committed to conducting all procurement and employment activities with integrity, fairness, transparency, and a strong sense of social and environmental responsibility. This policy outlines our guiding principles and practices in the areas of purchasing and workforce management, and supports our broader sustainability and governance commitments.
Procurement Policy
We ensure that all purchasing decisions are made based on objective criteria such as quality, price, service, and sustainability. Our procurement practices are governed by transparency, accountability, and the avoidance of conflicts of interest.
We prioritize sourcing products and services from local suppliers whenever possible, thereby supporting the local economy and reducing the environmental impact of transportation. Annually, we aim to increase local supplier engagement to further contribute to Phuket’s sustainable development.
We favor suppliers who demonstrate a commitment to environmental responsibility, including those with relevant sustainability certifications or eco-friendly practices. Our goal is to increase the number of such suppliers by 10% annually as part of our sustainable procurement strategy.
All suppliers are treated with fairness and respect. We expect our suppliers to comply with applicable labor, environmental, and human rights laws, and to uphold ethical business practices aligned with our values.
Employment Policy
We are an equal opportunity employer. Employment decisions are based solely on merit, qualifications, and business needs, without regard to race, gender, age, religion, nationality, disability, or any other protected status.
We comply with all applicable labor laws and uphold the rights of our employees, including fair wages, reasonable working hours, and a safe, respectful workplace. Forced labor, child labor, and any form of exploitation are strictly prohibited.
We invest in continuous training and development to support our employees’ personal and professional growth. This includes skills enhancement, leadership development, and awareness of sustainability and service excellence.
We strive to foster a positive work environment where all employees feel valued, respected, and motivated. Health, safety, and wellbeing are prioritized, and employee feedback is actively encouraged to improve working conditions and morale.
We believe that diversity strengthens our team. Our recruitment and promotion practices aim to build a workforce that reflects a wide range of backgrounds, experiences, and perspectives.
Our Commitment
Kalima Resort & Spa, Phuket is dedicated to responsible procurement and employment practices that reflect our core values and contribute to the wellbeing of our people, community, and environment. We expect all stakeholders including suppliers, partners, and employees to align with these principles in support of our shared vision for a sustainable and inclusive future.
QUALITY ASSURANCE POLICY
At Kalima Resort & Spa, Phuket, we are committed to delivering exceptional service and high-quality experiences that meet and exceed the expectations of our guests, business partners, and stakeholders. Our Quality Assurance Policy serves as a guiding framework to ensure consistency, excellence, and continuous improvement in all aspects of our operations.
We are dedicated to providing the highest standards of service, hospitality, facilities, and guest experiences. Our commitment to quality is reflected in every department, from front-of-house services to behind-the-scenes operations.
Guest satisfaction is at the heart of our quality strategy. We actively seek and evaluate guest feedback through multiple channels including direct communication, online travel agent reviews, online review, guest’s surveys, social media and TrustYou (online review analytics platform) in order to identify areas for improvement and ensure responsive and effective service delivery.
Quality is not a one-time achievement but a continuous journey. We regularly review and refine our processes, services, and facilities to enhance performance, maintain competitiveness, and uphold excellence. All team members are encouraged to participate in quality improvement initiatives and share innovative ideas.
We operate in full compliance with applicable legal, regulatory, and industry standards. Kalima Resort & Spa, Phuket also aligns its practices with national and international quality benchmarks, including hospitality certifications and environmental management systems where applicable.
Our employees play a critical role in delivering quality service. We invest in regular training and development programs to equip our team with the necessary skills, knowledge, and mindset to consistently meet service excellence standards and uphold our brand values.
We work closely with suppliers and service providers to ensure that the products and services delivered meet our quality expectations. Suppliers are selected and evaluated based on their reliability, quality assurance processes, and alignment with our standards.
We conduct regular internal audits and quality control assessments across all departments to monitor performance, ensure compliance, and identify opportunities for improvement. Corrective actions are implemented promptly to maintain service consistency and operational integrity.
Our Commitment
Kalima Resort & Spa, Phuket is devoted to creating memorable and outstanding experiences through an unwavering commitment to quality in all that we do. Through our core values principle of hospitality, integrity, collaboration, ownership, innovation and sustainability, we aim to set a benchmark for excellence in the hospitality industry.
At Kalima Resort & Spa, Phuket, we are committed to operating as a responsible and sustainable hospitality provider by minimizing our environmental footprint and contributing positively to the natural and cultural heritage of Phuket. We acknowledge our responsibility to protect the environment and strive to continuously improve our environmental performance through the implementation of effective policies, practices, and innovations. Our environmental commitments include:
The hotel successfully completed the installation of solar panels in two phases—Phase 1 in January 2024 and Phase 2 in September 2024. Throughout the year 2024, the solar energy system generated a total of 139,726.50 kWh of renewable electricity, averaging 11,643.90 kWh per month. This accounts for 3.65% of the hotel's total electricity consumption and contributed to a reduction in greenhouse gas emissions of approximately 69,849.28 kgCO2e in 2024.
338/1 Prabaramee Road, Patong Beach, Kathu, Phuket, Thailand 83150
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